Guest Advocate - Now Hiring (Up to $18/hr) at Target (2024)

Starting Hourly Rate / Salario por Hora Inicial: $15.75 USD per hour

ALL ABOUT TARGET

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up.

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the:

  • Ability to communicate and interact with guests to build an inclusive guest experience
  • Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns
  • Ability to adapt to different guest interactions and situations
  • Experience promoting and selling various benefits, offerings and services

As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities:

  • Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
    • Create a welcoming experience by authentically greeting all guests
    • Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
    • Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
    • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
    • Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
  • Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices
  • Work efficiently to minimize guest wait time while maintaining guest service and accuracy
  • Make the guest aware of current and upcoming brand launches, store activities and events
  • Speak to the benefits of the Target RedCard with every guest and assist them through the application process
  • Understand and show guests how to use Wallet and the other features and offerings within the Target App
  • Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them
  • Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures
  • Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures
  • Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests
  • Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
  • Stock supplies during store open hours while being available for the guest
  • Demonstrate a culture of ethical conduct, safety and compliance
  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
  • Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
  • All other duties based on business needs

WHAT WE ARE LOOKING FOR

We might be a great match if:

  • Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests
  • Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target
  • You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do
  • You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go:

  • Communicating effectively, including using positive language and attentive to guests needs
  • Welcoming and helpful attitude toward guests and other team members
  • Attention to detail while multi-tasking
  • Willing to educate guests and sell products and services
  • Learn and adapt to evolving technology needs
  • Work both independently and with a team

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

  • Accurately handle cash register operations and cash transactions
  • Ability to work outdoors in various climates
  • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
  • Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information.

Guest Advocate - Now Hiring (Up to $18/hr) at Target (2024)

FAQs

What does guest advocate mean at Target? ›

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery.

How much do HR members make at Target? ›

Salaries by job title at Target
Job TitleTotal Pay Base | Additional
Human Resources Generalist 58 Salaries submitted $54K-$80K $61K | $4K 0 open jobs$54K-$80K $61K | $4K
ETL-HR (HR Manager) 48 Salaries submitted $40K-$63K $46K | $4K 0 open jobs$40K-$63K $46K | $4K
18 more rows

What is an on demand employee at Target? ›

As a Target on-demand team member, you can choose when you work. This role is perfect if you want a flexible schedule that you control. You won't see your name on the weekly schedule. Instead, you can pick up available shifts at your store using our scheduling app or website.

What skills do you need to work at Target? ›

Target seeks candidates with a variety of backgrounds and experience levels. Depending on the position, they may look for candidates with previous retail experience, customer service experience, organizational skills, and the ability to multi-task.

Is Checkout Advocate cashier? ›

Checkout Advocate means cashier, Service Advocate means service desk. Guest Advocate covers all of the front end positions.

What does guest stand for at Target? ›

Learned proper execution of Targets G.U.E.S.T. acronym standing for Greet, Understand, Engage, Solve, Thank, when handling all guest interactions.

What position at Target gets paid the most? ›

Average Target hourly pay ranges from approximately $9.78 per hour for Customer Service Associate / Cashier to $22.98 per hour for Merchandising Specialist. The average Target salary ranges from approximately $15,000 per year for Stocking Associate to $136,535 per year for Senior Logistics.

What does HR stand for in target? ›

ALL ABOUT HUMAN RESOURCES

You are part of an HR team who are committed to supporting teams and leaders to build a sales force that is passionate about exceeding guests' expectations and a place where teams love to work.

How much does HR ETL make? ›

Total salary range for Target ETL HR

The estimated total pay range for a ETL HR at Target is $87K–$145K per year, which includes base salary and additional pay. The average ETL HR base salary at Target is $101K per year.

How flexible are hours at Target? ›

Good hours, Flexible schedule and work is easy. It's a good option as a part time or when you are still in college.

How many hours is full time at Target? ›

It is typically 40 hours per week but a couple of my career positions were around 35 hours per week.

What are Target shifts like? ›

Generally, most Target stores are open from 8:00 am to 10:00 pm, seven days a week. This means that most Target employees work from 8:00 am to 5:00 pm or 9:00 am to 6:00 pm. They may also work the occasional evening shift, weekend shift, or holiday shift, depending on the store's needs.

What do Target guest advocates do? ›

Interacting with guests, solving concerns and making the guests day better is core of what we do. You aren't looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded.

What is an on demand guest advocate? ›

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery.

How to pass a Target interview? ›

During the interview

Try to keep your interview conversational. Manage your response time to each question. Aim for about five minutes per question. Give responses that relate to the required skills and Target values mentioned in each question to succeed in the job.

How do you describe Target guest advocate on a resume? ›

A person would describe a Target guest advocate position on a resume by highlighting the job duties and customer service skills. A resume for a Target guest advocate should also include skills in problem-solving and communication skills.

What does it mean for a rep to advocate for a customer? ›

Customer advocacy means putting clients first and adjusting your product or services according to their needs and desires.

What is the role of a customer service advocate? ›

Job Summary

The Customer Advocate is responsible for providing a high level of customer service to clients and prospects, responding to inquiries, and resolving customer complaints in a professional and timely manner. This role works closely with other departments to ensure customer satisfaction and loyalty.

What are Target cashiers called? ›

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2632) As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

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