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Facility: VIRTUAL-GAJob SummarySupports high volume of patient and Wellstar provider and team member phone calls, emails, and activation request related to MyChart patient portal. Provides MyChart account activation and customer service and technical support for patients, family members, and Wellstar staff. Assures compliance with HIPAA privacy guidelines for account activation and proxy access. Provides patient and Wellstar staff training on MyChart functionality as needed. Exhibits standards of excellence in customer service. Identifies trends in MyChart activation status and frequently asked questions to identify and drive best practice functionality and patient and provider engagement and usage
MyChart Patient Support Specialist Position reports directly to MyChart Manager. Key responsibilities of the role include:
MyChart Patient Support Specialist drives patient, community and provider engagement and usage of MyChart Patient Portal
Required Minimum Education
Associate's Degree Required or graduate of medical assistant program Required
Satisfactory completion of college-level medical terminology course. (This requirement can be met within the first 6 months of hire.) Required
Five years of directly related patient portal customer service experience in lieu of Associates or MA. Required
Required Minimum Experience
Minimum 5 years experience using Electronic Medical Record Required
Minimum 2 years recent and directly related patient portal customer service experience Required
Experience in computer applications and access provisioning required. Epic MyChart patient portal experience Required
Required Minimum Skills
Ability to work independently and without direct supervision in a fast-paced environment.
Problem solving skills and ability to prioritize and organize work activities appropriately in a fast- paced environment.
Knowledge of HIPAA regulations relative to the confidentiality and security of patient information.
Computer/data entry experience.
Ability to communicate with various members of the healthcare team.
Ability to use EXCEL, Word and have basic computer operational knowledge. Epic and MyChart skills preferred.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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- Receives patients' valuables for safekeeping in the hospital safe. - Answers incoming phone calls and follows through with requests made. - Maintains courteous and cooperative working relationships with WHS management, patients, physicians, other professional contacts, and the general public.
Patient access representatives are healthcare professionals who welcome and register patients at a healthcare facility, such as a hospital or clinic. These professionals work in a variety of settings, including emergency departments, outpatient clinics, and specialty care practices.
Simply go to www.EmpCheck.com to register. If you have further questions about the service, please call 888-279-4504 or email EmployCheck@PreCheck.com. A Salary Key is necessary for a complete verification.
Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
Wellstar Health System's PTO and Vacation policy typically gives unlimited days off a year. Paid Time Off is Wellstar Health System's 2nd most important benefit besides Healthcare when ranked by employees, with 33% of employees saying it is the most important benefit.
What Does a Patient Access Coordinator Do? The patient access coordinator is a health care services coordinator. Your duties range from greeting patients upon arrival at a hospital or medical center, scheduling appointments, and entering new patient information into the facility's medical database.
Set strategy for, create accountability, and actively supervise Patient Access Representatives. Supports training for new and existing employees on Patient Access SOPs (Standard Operating Procedures), workflows, systems/supporting technologies, tools, and performance standards.
Introduction: My name is Dr. Pierre Goyette, I am a enchanting, powerful, jolly, rich, graceful, colorful, zany person who loves writing and wants to share my knowledge and understanding with you.
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